RETURNS AND EXCHANGES
Please read over the following terms. If you agree to and meet these terms then please fill out and email back the below Return Authorization Request form.

• All returns or exchanges must be requested and made with in 30 days from time of purchase.

• Custom products or special orders may not be returned. For example rolls of screen less then 100 ft. in length, window screens, security screens, screen doors, roll-up shades, retractable screens and in other made to order products can NOT be returned or exchanged.

• Returned merchandise must be in like new, resalable condition.

• A 20% restocking fee will be applied to all returned or exchanged items. The restocking fee will be waived if the item is received and confirmed as defective.

• Shipping and handling charges are nonrefundable.

• All returns that are authorized must be shipped back at the customers expense.

• Do not attempt to return a product with out prior written approval. If product is shipped back without an approval packing slip from Metro Screenworks we cannot be liable for what happens with product and cannot issue a refund or credit.

Please fill out and email the return authorization form below to apply for a return. If your item is approved for return or exchange you will be emailed a return authorization packing slip which you will need to print out and include with returned merchandise. You will receive a response back with in 48 hours.

PRODUCTS DAMAGED IN TRANSIT

Before accepting any package inspect it for obvious and concealed damage.If the product is damaged make a note on the delivery slip that there is damage. If you accept the package and sign for it you will be responsible for collecting on all damage. Do not wait to open packages at a later time. Shipping companies rarely pay for damages if you sign for the package as in good condition. We are not responsible for damages if you sign for as received in good condition. Make all claims for damages immediately, no later than a few hours after receipt.